FAQ
Last updated: June 22, 2026
Welcome to the Reemes Music FAQ page. Here you’ll find answers to common questions about orders, shipping, delivery, returns, refunds, payments, and customer support.
🛒 Orders
How do I place an order?
You can place an order directly through our website by selecting the product you want, adding it to your cart, and completing checkout with your shipping and payment information.
After your order is placed, you should receive an order confirmation email.
Will I receive an order confirmation?
Yes. After placing an order, you should receive an order confirmation email with your order details.
Please make sure your email address is entered correctly at checkout.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will do our best to help. Once an order has been processed or shipped, it may not be possible to cancel or change it.
I entered the wrong shipping address. What should I do?
Please contact us immediately at:
Include your order number and the correct shipping address.
If the order has not yet been shipped, we will do our best to update the address. Once the order has shipped, we may not be able to change the delivery address.
🚚 Shipping & Delivery
How long does order processing take?
Our standard processing time is 1–3 business days.
Processing time means the time needed to review, prepare, and hand your order to the shipping carrier.
Business days are Monday through Friday, excluding weekends and holidays.
How long does delivery take in the USA?
Estimated delivery time within the USA is 6–12 business days after processing.
Delivery times may vary depending on the destination, carrier delays, holidays, weather, or other factors outside our control.
Do you ship internationally?
Yes, Reemes Music may offer worldwide shipping.
Estimated international delivery time is 7–15 business days after processing.
International delivery may vary depending on customs, destination country, local carrier service, and import procedures.
Will I receive a tracking number?
Yes. Once your order ships, you may receive tracking information by email when tracking is available.
Please allow some time for the carrier to update the tracking details after the package is shipped.
Why is my tracking not updating?
Tracking can sometimes take time to update after the package is scanned by the carrier.
If your tracking has not updated for several days, please contact us at:
Include your order number and tracking number if available.
🌍 International Orders
Are customs duties or import taxes included?
International orders may be subject to customs duties, import taxes, brokerage fees, or local charges.
These fees are determined by the destination country and may be the customer’s responsibility unless clearly stated otherwise at checkout.
Can international delivery be delayed?
Yes. International orders may be delayed due to customs processing, import inspections, holidays, local delivery issues, or government procedures.
Reemes Music is not responsible for delays caused by customs or local import processes.
🎸 Products & Musical Instruments
What type of products do you sell?
Reemes Music sells musical instruments, music gear, accessories, and related products.
This may include guitars, instruments, cases, accessories, and other music-related items depending on availability.
Can product images look slightly different from the real item?
Yes. Product colors, finishes, wood grain, hardware details, and packaging may appear slightly different due to screen settings, lighting, photography, natural material variation, or manufacturer updates.
For musical instruments, small differences in wood grain, color shade, finish, or setup may occur and do not always mean the item is defective.
How should I inspect my instrument when it arrives?
Please inspect your order as soon as it arrives.
Check the product, packaging, included accessories, and overall condition. Keep the original box, labels, and packaging materials until you are sure the item is in good condition and you want to keep it.
What should I do if my item arrives damaged?
If your item arrives damaged, defective, or incorrect, contact us as soon as possible at:
Please include:
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Your order number
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Clear photos of the item
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Clear photos of the packaging
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Photos of any visible damage
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A short description of the issue
Please keep the original packaging until the issue is resolved.
🔄 Returns & Refunds
What is your return window?
We accept eligible returns within 30 days of delivery.
To request a return, please contact us before sending any item back.
How do I start a return?
To start a return, contact us at:
Please include:
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Your order number
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Your full name
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The item you want to return
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The reason for the return
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Photos if applicable
We will review your request and provide return instructions if your return is approved.
Do you offer free return shipping?
Yes. Reemes Music offers free return shipping for eligible returns.
Do you charge a restocking fee?
No. We do not charge a restocking fee on eligible returns.
When will I receive my refund?
After we receive and inspect your returned item, we will notify you by email about the approval status of your refund.
If approved, the refund will be issued to your original payment method. Your bank or payment provider may take additional time to post the refund to your account.
Can I return final sale items?
Final sale items are not eligible for return or refund unless they arrive damaged, defective, or incorrect.
Final sale items may include clearance products, custom orders, special orders, or products clearly marked as non-returnable at the time of purchase.
💳 Payments
What payment methods do you accept?
Available payment methods are shown at checkout.
Payment must be completed before an order can be processed.
Is my payment information secure?
Payments are processed through secure payment providers. Reemes Music does not directly store your full credit card number, CVV, or complete payment card details.
Why was my payment declined?
Payments may be declined by your bank, card issuer, or payment provider for several reasons.
Please check that your billing information is correct or contact your bank/payment provider for more details.
📦 Delivery Issues
My package says delivered, but I can’t find it. What should I do?
First, please check:
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Around your delivery location
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Mailbox or package area
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Front desk, reception, or building office
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Neighbors or household members
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Local carrier delivery office
If you still cannot locate the package, contact us at:
What happens if my package is lost?
If a package appears lost, we may need to work with the shipping carrier to investigate.
If the package is confirmed lost, we will review the situation and help provide an appropriate resolution depending on the order and product availability.
What happens if my package is returned to sender?
If a package is returned due to an incorrect address, failed delivery attempt, refusal, customs issue, or unclaimed package, we will review the order once the package is returned.
Additional shipping costs may apply if the customer requests reshipment.
🛠️ Warranty & Product Support
Do products include a warranty?
Some products may include a manufacturer warranty depending on the product, brand, and warranty terms.
Warranty coverage may vary by item and may be subject to the manufacturer’s terms and conditions.
What is not usually covered by warranty?
Warranty may not cover damage caused by misuse, accidents, improper storage, unauthorized modifications, improper handling, exposure to extreme temperature or humidity, or normal wear and tear.
How do I get help with a product issue?
Please contact us at:
Include your order number, product name, and a clear description of the issue.
📩 Customer Support
How can I contact Reemes Music?
You can contact us using the details below:
Email: contact@reemesmusic.com
Phone: +1 505-523-2301
Contact Page: https://www.reemesmusic.com/pages/contact-us/
What should I include when contacting support?
To help us assist you faster, please include:
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Your order number
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Your full name
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The email used at checkout
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A clear description of your question or issue
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Photos if the item arrived damaged, defective, or incorrect
When does customer support respond?
Our customer support team reviews messages during regular business days.
Business days: Monday to Friday
Closed: Weekends and major holidays
Response times may vary depending on order volume, holidays, or the type of request.
📍 Business Information
Reemes Music
Operated by WZLCD LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110, USA
Email: contact@reemesmusic.com
Phone: +1 505-523-2301
Contact Page: https://www.reemesmusic.com/pages/contact-us/