Refund policy

Last updated: June 22, 2026

At Reemes Music, we want every customer to feel confident when placing an order with us. We understand that purchasing musical instruments and accessories online is an important decision, and we aim to make the return and refund process clear, fair, and simple.

This Return & Refund Policy explains when returns are accepted, how refunds are processed, and what to do if your order arrives damaged, defective, or incorrect.

🔄 30-Day Return Window

We accept eligible returns within 30 days of delivery.

This means you have 30 days after receiving your order to contact us and request a return.

To start a return, please contact us at:

Email: contact@reemesmusic.com
Phone: +1 505-523-2301
Contact Page: https://www.reemesmusic.com/pages/contact-us/

Please include:

Your order number
Your full name
The item you would like to return
The reason for the return
Photos of the item and packaging, if applicable

Returns must be requested and approved before the item is sent back.

✅ Return Eligibility

To qualify for a return, the item must meet the following conditions:

The return request must be made within 30 days of delivery
The item must be in the same condition as received
The item must be unused or lightly inspected only
The item must not be damaged, modified, altered, or heavily worn
All original packaging must be included
All accessories, manuals, tags, documents, and included parts must be returned
The item must be packed safely for return shipping

Returned items that are damaged, missing parts, altered, or not in acceptable condition may be refused or may qualify for only a partial refund.

🎸 Musical Instruments & Product Condition

Because musical instruments are delicate items, please handle them carefully while inspecting your order.

Items such as guitars, instruments, cases, pedals, electronics, and accessories must be returned in proper condition, with all included components and original packaging.

We recommend keeping all packaging materials until you are sure you want to keep the item. Original packaging helps protect the product during return shipping and may be required for a successful return.

🚚 Free Return Shipping

Reemes Music offers free return shipping for eligible returns.

Once your return request is approved, we will provide return instructions. Please do not send an item back before receiving approval from our support team.

Items sent back without prior approval may not be accepted.

💰 No Restocking Fee

We do not charge a restocking fee on eligible returns.

If your return is approved and the item is received in acceptable condition, your refund will be processed according to this policy.

💳 Refund Process

Once we receive your returned item, our team will inspect it to confirm that it meets the return conditions.

After inspection, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please note that after we process the refund, your bank, card issuer, or payment provider may take additional time to post the funds to your account.

⏳ Refund Processing Time

Refunds are usually processed after the returned item has been received and inspected.

The time it takes for the refund to appear in your account may vary depending on your payment provider.

If your refund has been approved but you do not see it in your account after several business days, please contact your bank or payment provider first. If you still need help, contact us at contact@reemesmusic.com.

📦 Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:

contact@reemesmusic.com

Please include:

Your order number
A clear description of the issue
Photos of the item
Photos of the packaging
Photos of any visible damage

This helps us review the issue quickly and provide the best possible solution.

If the issue is approved, we may offer a replacement, refund, or another appropriate resolution depending on the situation and product availability.

⚠️ Shipping Damage

Musical instruments and music gear can be sensitive during shipping, so we take shipping concerns seriously.

If the package appears damaged upon delivery, please take photos before opening it when possible. Keep all packaging materials until the issue is resolved.

Do not throw away the box, packaging, labels, or protective materials, as they may be required for review.

🔁 Exchanges

Exchanges may be available depending on product availability.

If you would like to exchange an item for another product, please contact us first. If the item you want is available, we will guide you through the exchange process.

In some cases, the fastest option may be to return the original item for a refund and place a new order.

🚫 Final Sale Items

Some items may be marked as Final Sale and are not eligible for return or refund.

Final Sale items may include:

Clearance items
Final sale products
Custom orders
Special orders
Items clearly marked as non-returnable at the time of purchase

Final Sale items cannot be returned unless they arrive damaged, defective, or incorrect.

🛠️ Non-Returnable Conditions

Returns may be refused if the item:

Is returned after the 30-day return window
Shows signs of misuse, damage, or heavy wear
Has been modified, repaired, altered, or customized
Is missing original packaging or included accessories
Is damaged due to improper handling or return packaging
Was purchased as a Final Sale item
Was sent back without return approval

We reserve the right to refuse a return or issue a partial refund if the returned item does not meet our return conditions.

❌ Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we will do our best to cancel it and issue a refund.

If the order has already been processed or shipped, it cannot be canceled and must be handled through the return process after delivery.

🚚 Shipping Fees

Eligible returns include free return shipping.

Original shipping charges, if any, may not be refundable unless the return is due to an error on our side, such as a damaged, defective, or incorrect item.

🌍 International Returns

We accept eligible international returns within 30 days of delivery.

International customers should contact us before sending any item back. We will provide return instructions based on the order location and item type.

Please note that customs duties, import taxes, or local fees may be handled according to the rules of the destination country and may not always be refundable by Reemes Music.

📩 How to Start a Return

To request a return, contact us at: