Terms of service

Last updated: June 22, 2026

Welcome to Reemes Music.

These Terms of Service govern your access to and use of our website, products, services, content, checkout, and any purchase made through our online store.

By visiting our website, placing an order, or using any part of our store, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or purchase from our store.

🏢 Store Information

Reemes Music is operated by WZLCD LLC, a New Mexico limited liability company.

Reemes Music
Operated by WZLCD LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110, USA

Email: contact@reemesmusic.com
Phone: +1 505-523-2301
Contact Page: https://www.reemesmusic.com/pages/contact-us/

📌 Overview

Throughout the site, the terms “we,” “us,” and “our” refer to Reemes Music.

The terms “you,” “your,” “customer,” and “user” refer to any person who visits our website, creates an account, places an order, contacts us, or uses our services.

These Terms of Service apply to all users of the website, including browsers, customers, merchants, vendors, and contributors of content.

✅ Use of Our Website

By using our website, you agree that you will use it only for lawful purposes and in accordance with these Terms of Service.

You agree not to use our website in any way that may damage, disable, overload, interfere with, or impair the store, checkout, security features, payment systems, or customer experience.

You may not use our website to commit fraud, attempt unauthorized access, submit false information, or violate any applicable laws or regulations.

👤 Account & Customer Information

When you create an account, place an order, or contact us, you agree to provide accurate, complete, and up-to-date information.

You are responsible for maintaining the confidentiality of your account details, login information, and password.

You are responsible for all activity that occurs under your account.

If you believe your account has been accessed without permission, please contact us immediately at contact@reemesmusic.com.

🛒 Products & Services

Reemes Music offers musical instruments, music gear, accessories, and related products through our online store.

We make reasonable efforts to display product information accurately, including descriptions, images, specifications, pricing, availability, and shipping details.

However, product colors, finishes, textures, sizes, and packaging may appear slightly different depending on your device, screen settings, photography, lighting, or manufacturer updates.

For musical instruments, natural materials, finishes, wood grain, color shade, and small cosmetic variations may differ from product images. These variations do not always mean that a product is defective.

🎸 Musical Instruments & Product Variations

Musical instruments may vary in appearance, tone, finish, setup, and feel due to materials, manufacturing, storage conditions, or normal product variation.

Wood grain, color tone, finish appearance, hardware details, and included accessories may vary slightly from images or descriptions.

We aim to provide clear product information, but customers should review all product details carefully before placing an order.

If you have questions about a product before purchase, please contact us.

💰 Pricing & Payment

All prices are listed on our website and may be subject to change without notice.

We reserve the right to update, correct, or change product prices at any time.

Payment must be completed at checkout using one of the available payment methods.

By placing an order, you confirm that you are authorized to use the payment method provided and that all billing information is accurate.

Orders may be canceled or delayed if payment is declined, flagged for fraud review, incomplete, or cannot be verified.

🧾 Order Acceptance

After placing an order, you may receive an order confirmation email. This confirmation means we have received your order request.

We reserve the right to accept, reject, cancel, or limit any order for any reason, including but not limited to:

Product unavailability
Pricing errors
Product listing errors
Suspected fraud
Payment issues
Shipping restrictions
Incorrect customer information
Unusual order activity
Errors in product descriptions or availability

If we cancel an order after payment has been made, we will issue a refund to the original payment method.

❌ Order Cancellations

If you need to cancel an order, please contact us as soon as possible at contact@reemesmusic.com.

If the order has not yet been processed or shipped, we will do our best to cancel it.

If the order has already been processed or shipped, it may not be possible to cancel it. In that case, the order may need to be handled through our return process after delivery.

🚚 Shipping & Delivery

Our standard processing time is 1–3 business days.

Estimated delivery times are:

USA delivery: 6–12 business days
International delivery: 7–15 business days

Delivery times are estimates and may vary depending on carrier delays, weather, customs, destination, product availability, address accuracy, or other factors outside our control.

Once an order ships, tracking information may be provided when available.

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.

📦 Shipping Risk & Delivery Issues

Please inspect your package as soon as it arrives.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at contact@reemesmusic.com.

Please include:

Your order number
Photos of the item
Photos of the packaging
A clear description of the issue

For damaged packages, please keep the original box, packaging, labels, and protective materials until the issue is resolved.

🌍 International Orders

International customers are responsible for ensuring that the products they order can be legally imported into their country.

International orders may be subject to customs duties, import taxes, brokerage fees, or other local charges.

These charges are determined by the destination country and may not be included in the product price or shipping cost unless clearly stated at checkout.

Reemes Music is not responsible for delays caused by customs processing, import restrictions, or local delivery procedures.

🔄 Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Eligible items may be returned within 30 days of delivery.

We offer free return shipping for eligible returns and do not charge a restocking fee.

Final sale items are not eligible for return unless they arrive damaged, defective, or incorrect.

Before sending any item back, customers must contact us and receive return instructions.

To request a return, contact us at:

Email: contact@reemesmusic.com
Phone: +1 505-523-2301

🎁 Promotions, Discounts & Offers

From time to time, we may offer promotions, discounts, coupon codes, bundles, or special offers.

Promotions may be limited by time, product, customer, location, quantity, or other conditions.

We reserve the right to modify, suspend, or cancel promotions at any time.

Discount codes must be used at checkout and cannot always be applied after an order has been placed.

Promotions cannot be combined unless clearly stated.

📌 Product Availability

Product availability may change without notice.

We do our best to keep inventory accurate, but availability is not guaranteed until your order is processed.

If an item becomes unavailable after you place an order, we may contact you with options such as a replacement, delay, cancellation, or refund.

📝 Accuracy of Information

We work to provide accurate information on our website, including product descriptions, pricing, images, availability, shipping details, and policies.

However, errors, inaccuracies, or omissions may occur.

We reserve the right to correct any errors, update information, change prices, cancel orders, or revise content at any time without prior notice.

🛠️ Warranty & Product Support

Some products may include a manufacturer warranty, depending on the product, brand, and warranty terms.

Warranty coverage may vary by product and may be subject to the manufacturer’s terms, conditions, and limitations.

Damage caused by misuse, improper care, accidents, unauthorized modifications, improper storage, exposure to extreme temperature or humidity, or normal wear and tear may not be covered.

Customers should keep proof of purchase and product documentation for warranty-related matters.

For support, contact us at contact@reemesmusic.com.

🌡️ Instrument Care Responsibility

Musical instruments can be sensitive to temperature, humidity, impact, storage conditions, and handling.

Customers are responsible for properly caring for instruments after delivery.

Damage caused by improper storage, humidity, dryness, heat, cold, impact, modifications, or misuse may not qualify for return, refund, or warranty support.

We recommend keeping instruments in suitable conditions and following product care instructions when available.

🔐 Privacy

Your privacy is important to us.

Our collection and use of personal information is described in our Privacy Policy.

By using our website or placing an order, you agree that your information may be collected and used according to our Privacy Policy.

💬 Customer Reviews, Comments & Submissions

If you submit reviews, comments, photos, feedback, suggestions, messages, or other content to us, you agree that the content is accurate and does not violate the rights of any third party.

You agree not to submit content that is unlawful, abusive, misleading, harmful, defamatory, obscene, spam, or contains malware.

We may use, display, edit, remove, or refuse customer-submitted content when appropriate.

By submitting content, you grant us permission to use it for store, marketing, customer support, or business purposes, unless prohibited by law.

🚫 Prohibited Uses

You may not use our website, products, or services for any unlawful or prohibited purpose.

You agree not to:

Violate any laws or regulations
Submit false or misleading information
Use stolen payment information
Attempt fraud or unauthorized transactions
Interfere with website security
Upload viruses, malware, or harmful code
Scrape, copy, or misuse website content
Harass, abuse, insult, harm, or discriminate against others
Infringe intellectual property rights
Attempt unauthorized access to our systems
Use the website in a way that disrupts normal operation

We reserve the right to terminate or restrict access for any user who violates these terms.

🧠 Intellectual Property

All website content, including text, images, graphics, design, layout, logos, product presentation, icons, and other materials, is owned by or licensed to Reemes Music or its respective owners.

You may not copy, reproduce, distribute, modify, sell, or exploit any part of our website or content without written permission.

Product names, brand names, trademarks, and logos belong to their respective owners.

🔗 Third-Party Links

Our website may contain links to third-party websites, services, tools, or resources.

We are not responsible for the content, policies, practices, accuracy, or security of third-party websites.

Visiting third-party websites is at your own risk.

We recommend reviewing the terms and privacy policies of any third-party website you visit.

⚙️ Third-Party Services

Our store may use third-party services to operate the website, process payments, fulfill orders, provide shipping, analyze traffic, support marketing, prevent fraud, or improve customer experience.

These third-party services may collect or process information according to their own policies.

We are not responsible for third-party service interruptions, errors, delays, or actions outside our control.

⚠️ Disclaimer of Warranties

Our website, products, and services are provided on an “as available” and “as is” basis, except where otherwise stated.

We do not guarantee that the website will be uninterrupted, error-free, secure, or free from viruses or harmful components.

We do not guarantee that all product descriptions, images, pricing, availability, or website content will always be complete, current, or error-free.

Some jurisdictions do not allow certain warranty limitations, so some limitations may not apply to you.

⚖️ Limitation of Liability

To the fullest extent permitted by law, Reemes Music and WZLCD LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, services, or inability to use them.

This includes, but is not limited to, loss of profits, loss of data, business interruption, shipping delays, website errors, third-party service issues, or product misuse.

Nothing in these Terms of Service limits rights that cannot be limited under applicable law.

🛡️ Indemnification

You agree to indemnify and hold harmless Reemes Music, WZLCD LLC, and their owners, employees, service providers, partners, and affiliates from any claim, demand, loss, liability, or expense arising from your violation of these Terms of Service, misuse of the website, unlawful activity, or violation of any third-party rights.

📄 Severability

If any part of these Terms of Service is found to be unlawful, invalid, or unenforceable, that part will be enforced to the maximum extent permitted by law.

The remaining sections will continue to remain valid and enforceable.

🔚 Termination

We may suspend or terminate your access to our website or services if we believe you have violated these Terms of Service, engaged in fraud, abused our services, or used the website unlawfully.

Termination does not affect any obligations or liabilities that existed before termination.

🏛️ Governing Law

These Terms of Service shall be governed by and interpreted according to the laws of the State of New Mexico, United States, to the extent permitted by applicable law.

Customers may also have rights under local, state, federal, or international consumer protection laws that cannot be waived by these Terms.

📝 Changes to These Terms

We may update or modify these Terms of Service from time to time.

When we make changes, we will update the “Last updated” date at the top of this page.

It is your responsibility to review these Terms periodically.

Your continued use of our website after changes are posted means you accept the updated Terms of Service.

📬 Contact Information

If you have any questions about these Terms of Service, please contact us:

Reemes Music
Operated by WZLCD LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110, USA